If you have made a mistake and provided incorrect references while doing a manual payment, the system will be unable to match the swap with the payment.
In such case, please contact our Support Team and provide:
your e-mail address
the reference ID of the transfer
a payment confirmation of the transaction from your bank account (in pdf form).
We will match your transfer with the swap and release it within 3 working days.
For future trades, if you decide to perform a manual payment, make sure that the amount is exact and the details (references) of the transaction are correct.
In such case, please contact our Support Team and provide:
your e-mail address
the reference ID of the transfer
a payment confirmation of the transaction from your bank account (in pdf form).
We will match your transfer with the swap and release it within 3 working days.
For future trades, if you decide to perform a manual payment, make sure that the amount is exact and the details (references) of the transaction are correct.
Published on: 28 / 01 / 2021