If you have made a mistake and provided incorrect references while doing a manual payment, the system will be unable to match the swap with the payment.
In the case of a EUR transaction, the transfer will go back to your account automatically.
In the case of a GBP transaction, please contact our Support Team and provide:
your e-mail address
the reference ID of the transfer
a payment confirmation of the transaction from your bank account (in PDF form).
For future trades, if you decide to perform a manual payment, make sure that the amount is exact and the details (references) of the transaction are correct.
In the case of a EUR transaction, the transfer will go back to your account automatically.
In the case of a GBP transaction, please contact our Support Team and provide:
your e-mail address
the reference ID of the transfer
a payment confirmation of the transaction from your bank account (in PDF form).
For future trades, if you decide to perform a manual payment, make sure that the amount is exact and the details (references) of the transaction are correct.
Updated on: 26 / 08 / 2021