If you have made a mistake and provided incorrect references while doing a manual payment, the system will be unable to match the swap with the payment.

In such case, please contact our Support Team and provide:

your e-mail address

the reference ID of the transfer

a payment confirmation of the transaction from your bank account (in pdf form).

We will match your transfer with the swap and release it within 3 working days.

For future trades, if you decide to perform a manual payment, make sure that the amount is exact and the details (references) of the transaction are correct.