If you have made a mistake and provided incorrect references while doing a manual payment, the system will be unable to match the swap with the payment.

In the case of a EUR transaction, the transfer will go back to your account automatically.

In the case of a GBP transaction, please contact our Support Team and provide:

your e-mail address

the reference ID of the transfer

a payment confirmation of the transaction from your bank account (in pdf form).

For future trades, if you decide to perform a manual payment, make sure that the amount is exact and the details (references) of the transaction are correct.
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