If your ID verification got rejected, chances are the image of your document is unreadable.

However, you will always get a second chance to verify your identity - expect to receive a second mail with a link to the verification page. To make this process easier:

we recommend using a browser other than Chrome (Chrome tends to capture blurry images) or a mobile

make sure the image of your document is sharp and clear and all edges of the document are visible

make sure your document is well lit.

If your POA verification failed, have a look at this article.
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