If your verification got rejected, chances are the image of your document is unreadable.

However, you will always get a second chance to verify your identity - expect to receive a second mail with a link to the verification page. To make this process easier:

we recommend using a browser other than Chrome (Chrome tends to capture blurry images) or a mobile

make sure the image of your document is sharp and clear

make sure your document is well lit.

If the second submission fails, contact our Support Team. They will help you with your verification.