Bank transfer refund should be processed within 72 hours and then it should appear back in your account in 2-3 business days (German banks may take up to 10 business days).

´╗┐The card transactions may take a bit longer to show up in your account.

  • European banks: 2-5 days

  • Non-European banks: 5-10 days or more.

That is an estimated time. The timing of the refund process depends entirely on your bank.

´╗┐Please note, that once we accept your refund, we're not able to track it from our end. If you won't receive the transfer within the given time, you should contact your bank first.

If you don't receive the refund in the provided timeframe, please get in touch with our Support Team.


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