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Customer Support and Complaints Handling Policy
You can learn about our Customer Support and Complaints Handling Policy here.
Do you provide support and technical assistance?
Of course. Our development team is available on our Discord channel. They will answer all technical questions and guide you through the integration process. Join them here!. For all operational issues, please use the in-app chat.
My bank keeps saying there is a problem with my payment. What should I do?
Try to re-connect your bank account by going through the flow all over again. The connection might have been lost during the transaction process. Check the funds in your bank account. There is a chance that your bank account balance is insufficient to perform the transaction. Make sure your bank supports SEPA transfers. If not, you will not be able to continue with the transaction.
I did a bank transfer but I didn't receive the purchased cryptocurrency.
In some cases, transactions take longer than expected Transactions made via Ramp typically settle in seconds, but some transactions can take longer for reasons beyond Ramp's control. There might be a problem on your bank's side. Sometimes banks can temporarily withhold payments due to their policies. There are issues affecting the inter-bank clearing system. You have paid by EUR (SEPA) bank transfer - those are not instant as SEPA transactions are settled in sessions, there a
I wasn't redirected to the confirmation page and cannot finish my transaction. What should I do?
If you weren't redirected to the confirmation page, chances are you have disabled pop-ups or have installed a pop-up blocker extension on your browser. Pop-up blocking sometimes stops the transaction flow, thus the payment cannot be initiated. Try turning off extensions that may cause this or try another browser and initiate the transaction again. Chrome Browser is recommended. If the problem persists, please contact our support team.
I didn't receive any mail from Ramp. What should I do?
Please check your 'Offers' tab or 'spam' folder. If you still can't find it, please contact our support team.
How do I withdraw my API access consent from my connected bank?
You have the right to withdraw your consent at any time. Your API access consent can be withdrawn directly from the website or the app of the connected bank. This process is highly bank-specific, so if in doubt, please contact your bank for further guidance. If you have any trouble withdrawing consent, please contact us. We will help.