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How long does it take to receive a refund?
Typically, a card refund might take a few days to process (between 5-10 business days, but in some cases, you might receive a refund after 3 days). While we process a refund request within 1-2 business days, the refund delivery time depends on your bank and your card issuer. If you don't receive the refund in the provided timeframe, please contact our Support Team.
I did a manual bank transfer but I didn't receive the purchased cryptocurrency.
In some cases, transactions take longer than expected Transactions made via Ramp typically settle in seconds, but some transactions can take longer for reasons beyond Ramp's control. You have paid by EUR (SEPA) bank transfer - those are not instant as SEPA transactions are settled in sessions, there are 5-6 of them during the day, and not all banks use all of those sessions to execute payments. So overall settlement time depends on many factors and the payment may be settled on the ne
I have a problem with my card payment.
Card payments settle in minutes. In case you have faced some issues with your card payment: Your transaction may have been rejected by your bank - please try another card or change your payment option. Check your balance on your account - if you were not charged, it means the transaction did not go through. Try making a new one. Strong authentication is a must - make sure you have your push notifications enabled. Make sure your transaction does not exceed [the KYC limits.](
I wasn't redirected to the confirmation page and cannot finish my transaction. What should I do?
If you weren't redirected to the confirmation page, chances are you have disabled pop-ups or have installed a pop-up blocker extension on your browser. Pop-up blocking sometimes stops the transaction flow, thus the payment cannot be initiated. Try turning off extensions that may cause this or try another browser and initiate the transaction again. Google Chrome is recommended. If the problem persists, please contact our support team.
My verification got rejected. What can I do?
If your ID verification got rejected, chances are the image of your document is unreadable. However, you will always get a second chance to verify your identity - expect to receive a second mail with a link to the verification page. To make this process easier: we recommend using a browser other than Chrome (Chrome tends to capture blurry images) or a mobile make sure the image of your document is sharp and clear and all edges of the document are visible make sure your document is
I didn't receive a verification code.
Please check your 'Offers' tab or 'spam' folder. If it's still not there, whitelist this domain: em440.ramp.network on your mail. If you still can't find it, please contact our support team.
I have provided wrong (or no) reference in my manual bank transfer.
If you have made a mistake and provided incorrect references while doing a manual payment, the system will be unable to match the swap with the payment. In the case of a EUR transaction, the transfer will go back to your account automatically. In the case of a GBP transaction, please contact our Support Team and provide: your e-mail address the reference ID of the transfer a payment confirmation of the transaction from your bank account (in PDF form).
Customer Support and Complaints Handling Policy
You can learn about our Customer Support and Complaints Handling Policy here.
How do I withdraw my API access consent from my connected bank?
You have the right to withdraw your consent at any time. Your API access consent can be withdrawn directly from the website or the app of the connected bank. This process is highly bank-specific, so if in doubt, please contact your bank for further guidance. If you have any trouble withdrawing consent, please contact our Support Team. We will help.