Troubleshooting

Troubleshoot most common issues.

5 articles in this collection
Written by Lisa Lawrence and Evelyn Evans

Transaction problems

How come the payment option on Ramp is grayed out?

If you find the payment option grayed out, it could be due to partners not taking our full integration yet; read on for more information.

Written by Evelyn Evans
Updated over a week ago

I put in the wrong wallet address, can I change it?

Written by Lisa Lawrence
Updated over a week ago

I didn't receive an e-mail with a verification code.

Written by Lisa Lawrence
Updated over a week ago

Why did I receive a wrong amount?

Written by Lisa Lawrence
Updated over a week ago

I wasn't redirected to the confirmation page and could not finish my transaction. What should I do?

Written by Lisa Lawrence
Updated over a week ago