In case of EFT Errors , please contact our Support Team and include the following relevant information:
your name, and email address; and
the details of your claim;
and, where appropriate or required by us:address, and/or
telephone number; and/or
the transaction reference number; and/or
the bank account number
any documents or other evidence you wish to rely on as proof; and/or
Making an inquiry is generally not subject to these requirements, but our ability to answer inquiries may be dependent on your providing us with additional relevant information and/or data.
You can only make complaints on behalf of yourself and not on behalf of other customers, unless the circumstances require it.
The process of handling the claim can be found under