Customer Support Help Center
FAQs for end-users buying and selling cryptocurrencies directly through Ramp
Welcome to Ramp
What is Ramp?
Why didn't I receive an email with a verification code?
How do I use Ramp?
How come I didn't receive my requested one-time password?
How does a crypto wallet address work?
Global Terms of Service
US Terms of Service
Customer support and complaints handling policy
How do I verify my source of funds (SoF)?
What ID Verification Guidelines does Ramp follow?
Why do I need to re-verify my identity on my Ramp account?
How long does KYC verification take with Ramp?
Why am I being asked to verify again?
What are the KYC limit requirements on Ramp?
What Proof of Address guidelines does Ramp follow?
Why am I being asked about the type of crypto wallet I’m using?
What is the Travel Rule and how does it affect me?
What payment methods does Ramp support for buying crypto?
How long does it take to receive my cryptocurrency?
How do I check the status of my crypto transaction on Ramp?
Can I use someone else's bank card to buy crypto on Ramp?
How To Pay with a Manual Bank Transfer
Why didn't I receive my crypto purchase using a manual bank transfer?
What happens if I used the wrong reference number for my transfer?
How do Easy Bank transfers work?
Why isn't my bank listed for Easy Bank Transfers on Ramp?
Why is a payment option grayed out when using Ramp in a partner app?
What cryptoassets and blockchains does Ramp support for selling?
What are the fees for selling crypto at Ramp?
What payout methods does Ramp support for selling crypto?
How long does it take to get paid when selling crypto?
What are RTP payments and when can I use them?
How do I check the status of my crypto sale?
How is the rate of an asset determined for selling crypto on Ramp?
How can I check the status of my transaction?
Why haven't I received my funds yet?
How long does a refund take on Ramp?
How can I change the wallet address if I entered it incorrectly?
I wasn't redirected to the confirmation page and could not finish my transaction. What should I do?
Can I change or cancel my crypto transaction on Ramp?
Why did I receive a different amount of crypto than I was quoted?
How come my payout is taking longer when selling crypto on Ramp?
Why does it keep saying my card payment failed?
What made my card check fail on Ramp?