All Collections
Customer Support Help Center
FAQs for end-users buying and selling cryptocurrencies directly through Ramp Network.
47 articles
How to buy crypto?
What payment methods can I use?
What fees are charged when buying crypto?
What determines the crypto rate I get when buying?
How long does it take to receive crypto, and how to check transaction status?
Can I use another person's card or bank account to buy crypto?
What if I used the wrong reference number on my bank transfer?
Why are my crypto purchases failing or getting rejected?
Why didn’t I get a one-time password from my bank when buying crypto?
Why haven’t I received my crypto after being charged?
How long does a refund take?
Can I change or cancel a crypto transaction?
How to sell crypto?
Which cryptoassets and blockchains are supported for selling?
What payout methods are available?
What are RTP payments, and when can I use them?
What are the fees for selling crypto?
What determines the payout amount I get when selling crypto?
How long does it take to receive my payout after selling crypto?
Can I use someone else's card or bank account to receive payouts?
Why did my crypto sale fail?
How long do crypto refunds take?
What ID verification guidelines does Ramp Network follow?
What PoA (Proof of Address) verification guidelines does Ramp Network follow?
What SoF (Source of Funds) verification guidelines does Ramp Network follow?
Why do I need to re-verify my identity?
How long does KYC verification take?
What are the KYC limits and requirements?
Why am I being asked about the type of crypto wallet I’m using?
What is the Travel Rule and how does it affect me?
Why was my account locked?
Terms of Service
US Terms of Service
Privacy Policy
Terms and conditions of our surveys
Customer support and complaints handling policy
Written Notification of EFT errors
How to avoid a scams?
How can I change your email or request account deactivation?
Why didn't I receive an email with a verification code?
Can I create a corporate account on Ramp Network?