Ramp Network

FAQs for end-users buying and selling cryptocurrencies directly through Ramp Network.

Customer Support Help Center

Discover Ramp Network's services, payment methods, supported cryptoassets, and global registrations.

What is Ramp Network?

Find out which cryptocurrencies you can purchase and sell with Ramp Network.

What cryptoassets does Ramp Network support?

Here are the fiat currencies we support when buying or selling cryptocurrencies

Which fiat currencies does Ramp Network support?

Countries and territories where our services are not available.

Which countries and US states are unsupported for buying and selling crypto?

Understanding crypto wallet addresses: types of wallets, key storage, setup tips, and security essentials for smooth, secure transactions.

How does a crypto wallet address work?

Learn how to increase your WLD token selling limit through grants and purchases on Ramp Network while ensuring safe, responsible use.

What are the Worldcoin (WLD) selling limits?

General information on using Ramp Network, including supported geographies, payment methods, fees, and more.

⚙️ General

Learn how to buy crypto using different payment methods, from card payments to manual bank transfers and easy bank transfers.

How to buy crypto?

Discover our payment methods, settlement times, and exceptions. Check fees, supported cards, and more for a seamless crypto experience.

What payment methods can I use?

We offer highly competitive fees for both buying and selling crypto. Check out our fee schedule and transaction costs breakdown.

What fees are charged when buying crypto?

Why the crypto amount you receive may differ from the quote - key factors like exchange rates, payment speed, and fees are explained.

What determines the crypto rate I get when buying?

Learn about crypto delivery times, how to track your transaction, and what to do if issues arise.

How long does it take to receive crypto, and how to check transaction status?

When purchasing crypto on Ramp Network, it's crucial to ensure the bank card and account used are both in your name.

Can I use someone else's card or bank account to buy crypto?

Using the correct reference number and amount ensures that your transfer is correctly matched with the intended transaction.

What if I forgot or used the wrong reference number on my bank transfer?

If you're having trouble with your crypto transactions, here's a guide to understanding common issues and how to resolve them.

Why are my crypto purchases failing or getting rejected?

Banks are responsible for handling all one-time passwords. If you didn't receive one, try contacting your bank or payment provider.

Why didn’t I get a one-time password from my bank when buying crypto?

Most transactions settle within minutes, although sometimes it may take a bit longer. Here's a list of potential reasons behind delays.

Why haven’t I received my crypto after being charged?

Find out how long refunds take for purchases on Ramp Network and what steps to follow if your refund is delayed.

How long does a refund take?

Find out whether you can modify or cancel a crypto transaction and what to do if you’ve entered the wrong wallet address.

Can I change or cancel a crypto transaction?

You can track your transaction status in real time via your transaction receipt.

How can I check the status of my transaction?

All crypto transactions are irreversible by nature; double-check you're inputting the right wallet address. Read on to find out more.

Can I change the wallet address after a crypto transfer?

If you're having trouble paying with your card on Ramp Network, here's what to do and how to understand payment statuses.

Why does it keep saying my card payment failed?

If a card check failed appears on the Ramp widget, saying that your card cannot be used, here's a list of things you can check to fix it.

What made my card check fail on Ramp?

Can I remove my saved payment method details?

Frequently asked questions when purchasing crypto.

💰 Buying crypto

Learn how to sell your cryptocurrency step-by-step, from initiating the transfer to receiving your funds securely and quickly.

How to sell crypto?

Find out which cryptocurrencies you can sell with Ramp Network, the blockchains they are supported on, and where they are available.

Which cryptoassets and blockchains are supported for selling?

Discover our payout methods for selling crypto, including bank transfers and card options. See fees and settlement times for your region.

What payout methods are available?

Learn what Real-Time Payments are, how they work, and when you can use them at Ramp Network.

What are RTP payments, and when can I use them?

We offer some highly competitive fees for selling crypto directly to fiat.

What are the fees for selling crypto?

Learn how transaction speed, exchange rates, and payout methods affect the final amount you receive when selling crypto with Ramp Network

What determines the payout amount I get when selling crypto?

When selling crypto on Ramp Network, ensure the bank account or card for payouts is in your name to receive a payout.

Can I use someone else's card or bank account to receive payouts?

Understand why your crypto sell transaction might fail and what steps to take if your refund is delayed.

Why did my crypto sale fail?

Find out how crypto refunds are processed, how to track them, and steps to take if your refund hasn't appeared in your wallet.

How long do crypto refunds take?

Frequently asked questions when selling crypto.

💸 Selling crypto

The Know Your Customer (KYC) process helps Ramp Network verify every user's identity, which helps to protect all user's identities.

What ID verification guidelines does Ramp Network follow?

The Proof of Address (PoA) process helps to verify a user's address using an official document.

What PoA (Proof of Address) verification guidelines does Ramp Network follow?

To meet our regulatory requirements, we may need to collect information about the source of your income and funds. Here's how it works.

What SoF (Source of Funds) verification guidelines does Ramp Network follow?

When it comes to having to be re-verified, there can be several reasons causing this, and some tips to help you along the way.

Why do I need to re-verify my identity?

Typically, the KYC verification process takes 10 minutes, and in some cases, it can take up to the following business day.

How long does KYC verification take?

The KYC limit requirements listed below are used as a benchmark for what's typical; exact limits can vary depending on various factors.

What are the KYC limits and requirements?

Explanation of why Ramp Network asks about your crypto wallet type, including definitions of hosted and self-hosted wallets.

Why am I being asked about the type of crypto wallet I’m using?

This article explains what the Travel Rule is, how it applies to crypto businesses, and how it affects you.

What is the Travel Rule and how does it affect me?

Find out what happens if you see a 'Transaction services no longer available' message

Why was my account locked?

If your POA was rejected, it’s usually due to one of the common issues below.

Why did my Proof of Address verification fail?

You’ll get a refund if you’re unable or unwilling to verify after payment.

What happens if I paid but couldn’t complete address verification? Will I be refunded?

ID verification process and guidelines on purchasing/selling limits.

🪪 Verification and limits

Terms of Service

Here's where you can find a link to the terms of service for US users

US Terms of Service

How Ramp Network collects, uses, and protects your personal data. We value your privacy and comply with legal data protection standards.

Privacy Policy

Learn about the terms and conditions of the surveys conducted by Ramp Network

Terms and conditions of our surveys

This article describes how we handle customer support and complaints at Ramp Network.

Customer support and complaints handling policy

Instructions for the identification and reporting of irregularities in EFT activities within your account.

Written Notification of EFT errors

Protect yourself from cryptocurrency scams by spotting these red flags and taking the following precautions.

How to avoid scams?

To change your email for Ramp Network access, contact Ramp Network support for assistance.

How can I change your email or request account deactivation?

Troubleshooting potential reasons why you may not have received an email verification code.

Why didn't I receive an email with a verification code?

Ramp Network's services are only available to individuals for now. Unfortunately, we cannot offer services to businesses or corporations.

Can I create a corporate account on Ramp Network?

Questions related to your security and privacy when using Ramp Network.

🔐 Security and privacy

All financial promotions are presented by Ramp Swaps Ltd

Find answers and get help from Intercom Support and Community Experts

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