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Customer Support Help Center
FAQs for end-users buying and selling cryptocurrencies directly through Ramp
59 articles
How to buy crypto using Ramp
What payment methods does Ramp support for buying crypto?
What fees does Ramp charge for buying crypto?
How long does it take to receive my cryptocurrency?
How do I check the status of my crypto transaction on Ramp?
Can I use someone else's card or bank account to buy crypto on Ramp?
How to pay with a manual bank transfer
What happens if I used the wrong reference number for my transfer?
How does Easy Bank transfer work?
Why is a payment option grayed out when using Ramp in a partner app?
Why are my crypto purchases being rejected?
Why didn't I receive the one-time password from my bank when making a payment?
I was charged, but haven't received my crypto
How can I check the status of my transaction?
How long does a refund take on Ramp?
Can I change the wallet address after a crypto transfer?
I wasn't redirected to the confirmation page and couldn't complete my transaction
Can I change or cancel my crypto transaction on Ramp?
Why did I receive a different amount of crypto than quoted?
Why does it keep saying my card payment failed?
When are cryptoasset rates determined for buying crypto?
What payout methods does Ramp support for selling crypto?
What are the fees for selling crypto at Ramp?
How long does it take to get paid when selling crypto?
What cryptoassets and blockchains does Ramp support for selling?
What are RTP payments and when can I use them?
How do I check the status of my crypto sale?
How is the rate of an asset determined for selling crypto on Ramp?
How come my payout is taking longer when selling crypto on Ramp?
How to sell crypto using Ramp
Can I use someone else’s card or bank account for payouts when selling crypto?
How long does a crypto refund take?
Why did my crypto sell transaction fail?
Why did I receive a different amount of payout than quoted?
What ID Verification Guidelines does Ramp follow?
What PoA (Proof of Address) guidelines does Ramp follow?
How do I verify my source of funds (SoF)?
Why do I need to re-verify my identity on my Ramp account?
How long does KYC verification take with Ramp?
What are the KYC limit requirements on Ramp?
Why am I being asked about the type of crypto wallet I’m using?
What is the Travel Rule and how does it affect me?
Why was my account locked?
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Privacy Policy
Ramp Survey - Terms and Conditions
Customer support and complaints handling policy
Written Notification of EFT errors
How to Avoid a Scam?
How do I change my email address for my Ramp account?
Why didn't I receive an email with a verification code?
Can I create a corporate account on Ramp?