Q: What are the KYC limits?

Tier 1 - Basic Information Card Payments - 100 EUR per day, 5 transactions in a lifetime Bank Transfers - 250 EUR per transaction, 5 transactions in a lifetime Tier 2 - Bank API Check Card Payments - 200 EUR per day, 2000 EUR per month, lifetime limit 20 000 EUR Bank Transfers - 750 EUR per transaction, 5000 EUR per month, lifetime limit 20 000 EUR Tier 3 - Identity Document or Proof of Address Verification Card Payments - 5000 EUR per day, 20 000 EUR per month, lifetime limit 100 000 EUR Bank Transfers - 10 000 EUR per transaction, 20 000 EUR per month, lifetime limit 100 000 EUR Tier 4 - Identity Document Verification, Proof of Address, we may ask about your source of income Card Payments - 20 000 EUR per day, 75 000 EUR per month Bank Transfers - 20 000 EUR per transaction, 75 000 EUR per month The limits listed above are intended for reference only and ultimately will depend on the risk level of your transaction, as assessed by our risk monitoring system. Please keep in mind that: <ul> <li>The daily limit is calculated on the basis of a 24-hour period since the time of your purchase - not a calendar day</li> <li>The monthly limit is counted as a 31 day period from the time of your purchase.</li> <li>Limits in currencies other than EUR will be calculated as value equivalent of the limits listed above. </li> </ul>

Q: How does Ramp perform KYC verification?

<h4 id="rampisagloballycompliantonramp">Ramp is a globally compliant on-ramp.</h4> As such, we have to make sure we adhere to KYC rules concerning cryptocurrency purchases. In practice, this means that you as a user will need to work with us to verify your identity in order to transact via Ramp. Very often we are able to complete KYC identity verification using your bank account data via open banking API. This process takes seconds, and no physical document is required. We try to keep formalities to the necessary minimum, but in some cases, we are obliged to perform extended KYC (for example, if requested by our banking partners); therefore, sometimes old-style account verification is necessary (<a href="https://support.ramp.network/en/article/what-are-the-kyc-limits-1vbm6z/">in line with the KYC limits</a>). This one-off verification procedure whitelists the account for all future transactions. Provided that the <a href="https://support.ramp.network/en/article/what-documents-do-i-need-to-provide-to-be-verified-1bjh1s0/">required documents</a> are complete and in order, the verification process may take from 10 minutes up to the next working day.

Question 1

What countries do you support?

Accepted Answer

Ramp works across the entire world

Ramp is available in 170+ countries and territories:

Albania
Andorra
Angola
Antigua and Barbuda
Argentina
Australia
Austria
Bahrain
Belgium
Belize
Benin
Bermuda
Bhutan
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cameroon
Canada
Canary Islands
Caribbean Netherlands
Chad
Chile
Christmas Island
Cocos (Keeling) Islands
Comoros
Cook Islands
Costa Rica
Croatia
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
Egypt
El Salvador
Equatorial Guinea
Estonia
Eswaniti
Ethiopia
Falkland Island
Faroe Islands
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Ireland
Isle of Man
Israel
Italy
Jersey
Kazakhstan
Kenya
Kiribati
Kuwait
Laos
Latvia
Lebanon
Liberia
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mayotte
Mexico
Micronesia
Moldova
Monaco
Montenegro
Mozambique
Nauru
Netherlands
New Caledonia
New Zealand
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Papua New Guinea
Paraguay
Peru
Philippin

Question 2

How long does it take to settle the transaction?

Accepted Answer

Transactions made with Ramp typically settle in seconds

If you care about speed, always choose Easy bank payments, or card payments if your banks don't yet support Easy payments. Manual bank transfers take longer and can only settle during working hours.

Easy bank payments:

GBP transactions: up to 2 minutes
EUR transactions: from 10-20 minutes up to one working day

Card payments:

up to 5 minutes

Manual bank transfers:

anything from 10-20 minutes up to one working day (D+2)

Bank payments (EUR) in the Single Euro Payments Area are settled in sessions - there are 5-6 sessions during the day, but not all banks use all sessions for payment processing. Usually, payments made before 12:00 noon are settled on the same day, while payments sent in the late afternoon or evening will settle on the next working day. Payments made on the weekend will be processed on the next working day or D+2. The speed of payment processing depends on the bank which sends the payment. There are banks that are processing SEPA transfers as cross border with a value date D+2, i.e. two full working days.

There is one exception to this - if the payment is made to the same bank you use, you may experience instant settlement. This is an exception, not a rule.

| Please keep in mind that settlement times provided above are just an estimate based on our current experience and sometimes may be significantly longer due to circumstances beyond our control.

Question 3

What are the KYC limits?

Accepted Answer

Tier 1 - Basic Information
Card Payments - 100 EUR per day, 5 transactions in a lifetime Bank Transfers - 250 EUR per transaction, 5 transactions in a lifetime

Tier 2 - Bank API Check Card Payments - 200 EUR per day, 2000 EUR per month, lifetime limit 20 000 EUR Bank Transfers - 750 EUR per transaction, 5000 EUR per month, lifetime limit 20 000 EUR

Tier 3 - Identity Document or Proof of Address Verification
Card Payments - 5000 EUR per day, 20 000 EUR per month, lifetime limit 100 000 EUR Bank Transfers - 10 000 EUR per transaction, 20 000 EUR per month, lifetime limit 100 000 EUR

Tier 4 - Identity Document Verification, Proof of Address, we may ask about your source of income Card Payments - 20 000 EUR per day, 75 000 EUR per month Bank Transfers - 20 000 EUR per transaction, 75 000 EUR per month

The limits listed above are intended for reference only and ultimately will depend on the risk level of your transaction, as assessed by our risk monitoring system.

Please keep in mind that:

The daily limit is calculated on the basis of a 24-hour period since the time of your purchase - not a calendar day
The monthly limit is counted as a 31 day period from the time of your purchase.
Limits in currencies other than EUR will be calculated as value equivalent of the limits listed above.

Question 4

What are your payment options?

Accepted Answer

Ramp offers multiple ways to pay for crypto

Easy bank payments

In selected countries, we provide our best payment method - Easy bank transfer. It is far more convenient than other options and cheaper than other fast methods like card transactions.

Card payments

We currently support debit and credit Mastercard and Visa cards issued by major banks across the world.

Manual bank transfer

We currently support SEPA and Faster payments manual bank transfers. This method is less convenient and slower than the other methods, but definitely the cheapest one.

| If you want to check if your country is supported, you can read more here.

Card purchases and Bank transfers should be sent from an account held in your own name and the transfer should clearly identify you as a sender. Transfers that do not comply with this condition will be processed on the best effort basis but at your own risk and may be refunded to the originating account at our sole discretion and without further notice. If we decide to allow such a transaction, some extra checks may be required and the settlement may be significantly delayed. Please note that the vast majority of payment processing intermediaries or agencies send payments in their own name rather than the name of their clients so such transfers are very likely to be non-compliant. **Refunds of non-compliant transfers are s

Question 5

What are your fees?

Accepted Answer

Ramp offers the best fees in the industry

Many on-ramps hide their fees by offering bad rates. Some of them even offer “free” service. Ramp offers the best rates and honest, low fees.

Manual transfer transactions 0.99% per transactions up to 2500 EUR 0.49% per transactions greater than 2500 EUR (0.99% on 2500 EUR, then 0.49% on additional amount)

Easy transfer transactions 1.99% per transactions up to 2500 EUR 1.49% for transactions greater than 2500 EUR (1.99% on 2500 EUR, then 1.49% on additional amount)

Credit and debit card transactions 2.9%

The minimum fee per transaction is 2.49 EUR.

**We also apply an additional network processing fee to cover blockchain transaction costs. This fee profits the miners/validators, not Ramp. ** Transactions (and certain operations connected to them) will be recorded on blockchain and will require the network fee (i.e. dedicated amount of crypto currency comprising the cost of running operations on the blockchain) to be saved in the chain of blocks. Amount of the network fee paid or types of transactions or activities that require the network fee may vary (the network fee price is adjusted to the current blockchain requirements, and this is beyond our control).

Your bank may charge additional fees for purchases made with a credit card. To avoid these fees, switch to debit card or bank transfer.

||| Refunds of non-compliant transfers are subject to a handling fee of € 15.

Question 6

How does Ramp perform KYC verification?

Accepted Answer

Ramp is a globally compliant on-ramp.

As such, we have to make sure we adhere to KYC rules concerning cryptocurrency purchases. In practice, this means that you as a user will need to work with us to verify your identity in order to transact via Ramp. Very often we are able to complete KYC identity verification using your bank account data via open banking API. This process takes seconds, and no physical document is required.

We try to keep formalities to the necessary minimum, but in some cases, we are obliged to perform extended KYC (for example, if requested by our banking partners); therefore, sometimes old-style account verification is necessary (in line with the KYC limits). This one-off verification procedure whitelists the account for all future transactions. Provided that the required documents are complete and in order, the verification process may take from 10 minutes up to the next working day.

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