Q: What are the KYC limits?

Tier 1 - Basic Information Card Payments - 50 EUR per day, 5 transactions in a lifetime Bank Transfers - 1000 EUR per transaction, 3000 EUR or 5 transactions in a lifetime Tier 2 - Bank API Check Card Payments - 100 EUR per day Bank Transfers - 5000 EUR per transaction, 10 000 EUR per month Tier 3 - Identity Document Verification Card Payments - 1000 EUR per day, 20 000 EUR per month Bank Transfers - 5000 EUR per transaction, 20 000 EUR per month Tier 4 - Identity Document Verification, proof of address, we may ask about your source of income Card Payments - 2000 EUR per day, 50 000 EUR per month Bank Transfers - 5000 EUR per transaction, 50 000 EUR per month Tier 5 - please contact us at otc@ramp.network Bank Transfers - up to 500 000 EUR per transaction The limits listed above are intended for reference only and ultimately will depend on the risk level of your transaction, as assessed by our risk monitoring system. Please keep in mind that: <ul> <li>The daily limit is calculated on a basis of a 24-hour period since the time of your purchase - not a calendar day</li> <li>The monthly limit is counted as a 31 day period from the time of your purchase.</li> <li>Limits in currencies other than EUR will be calculated as value equivalent of the limits listed above. </li> </ul>

Q: Terms of Service

Our Terms of Service are always available <a href="https://ramp.network/terms-of-service">here</a>.

Question 1

What countries do you support?

Accepted Answer

Ramp is available across Europe

We support many payment methods available throughout Europe. You can read more about available payment methods here.

Below is the list of supported countries:

United Kingdom
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
Vatican

Kindly note that we are not able to provide our services if your jurisdiction doesn't allow you to use Ramp. We are also not able to provide our services if you are currently located in one of the states or territories or any entity formed under the laws of countries listed in the Terms of Service (7.2(a)(b) Restrictions).

Question 2

What are your fees?

Accepted Answer

Ramp offers best fees in the industry

Many on-ramps hide their fees by offering bad rates. Some of them even offer “free” service. Ramp offers best rates and honest, low fees.

Manual transfer transactions 0.99% per transactions up to 2500 EUR 0.49% per transactions greater than 2500 EUR (0.99% on 2500 EUR, then 0.49% on additional amount)

Instant transfer transactions 1.99% per transactions up to 2500 EUR 1.49% for transactions greater than 2500 EUR (1.99% on 2500 EUR, then 1.49% on additional amount)

Debit card transactions 2.9%

Minimum fee per transaction is 1.49 EUR.

We may apply an additional network processing fee of up to 0.5 EUR to cover blockchain transaction costs.

Question 3

What are the KYC limits?

Accepted Answer

Tier 1 - Basic Information
Card Payments - 50 EUR per day, 5 transactions in a lifetime Bank Transfers - 1000 EUR per transaction, 3000 EUR or 5 transactions in a lifetime

Tier 2 - Bank API Check Card Payments - 100 EUR per day Bank Transfers - 5000 EUR per transaction, 10 000 EUR per month

Tier 3 - Identity Document Verification
Card Payments - 1000 EUR per day, 20 000 EUR per month Bank Transfers - 5000 EUR per transaction, 20 000 EUR per month

Tier 4 - Identity Document Verification, proof of address, we may ask about your source of income Card Payments - 2000 EUR per day, 50 000 EUR per month Bank Transfers - 5000 EUR per transaction, 50 000 EUR per month

Tier 5 - please contact us at otc@ramp.network Bank Transfers - up to 500 000 EUR per transaction

The limits listed above are intended for reference only and ultimately will depend on the risk level of your transaction, as assessed by our risk monitoring system.

Please keep in mind that:

The daily limit is calculated on a basis of a 24-hour period since the time of your purchase - not a calendar day
The monthly limit is counted as a 31 day period from the time of your purchase.
Limits in currencies other than EUR will be calculated as value equivalent of the limits listed above.

Question 4

Terms of Service

Accepted Answer

Our Terms of Service are always available here.

Question 5

What are your payment options?

Accepted Answer

Ramp offers multiple ways to pay for crypto

Instant bank payments

In selected countries we provide our best payment method - Instant bank transfer. It is faster and more convenient than other options and cheaper (fixed rate guaranteed) than other fast methods like card transactions. You can read more about Instant bank transfer here.

Card payments

We currently support debit cards issued by major banks across European Economic Area. We do not support prepaid cards, nor credit cards, however this may change in the future.

Manual bank transfer

We currently support SEPA and Faster payments manual bank transfers. This method is less convenient and slower than the other methods, but definitely the cheapest one.

| If you want to check if your country is supported, you can read more here.

Bank transfers should be sent from an account held in your own name and the transfer should clearly identify you as a sender. Transfers which do not comply with this condition will be processed on the best effort basis but at your own risk and may be refunded to the originating account at our sole discretion and without further notice. If we decide to allow such transaction, some extra checks may be required and the settlement may be significantly delayed. Please note that vast majority of payment process

Question 6

How long does it take to settle the transaction?

Accepted Answer

Transactions made with Ramp typically settle in seconds

If you care about speed, always choose Instant bank payments, or card payments if your banks doesn't yet support Instant payments. Manual bank transfers take longer and can only settle during working hours.

Instant bank payments:

GBP transactions: up to 2 minutes
EUR transactions: up to 5 minutes

Card payments:

up to 5 minutes

Manual bank transfers:

anything from 10-20 minutes up to one working day

Manual bank payments in the Single Euro Payments Area are settled in sessions - there is like 5-6 of them during the day, but not all banks use all sessions for payment processing. Usually, payments made before 12:00 noon are settled on the same day, while payments sent in the late afternoon or evening will settle on the next working day.

There is one exception to this - if the payment is made to the same bank you use, you may experience instant settlement. This is an exception, not a rule.

| Please keep in mind that settlement times provided above are just an estimate based on our current experience and sometimes may be significantly longer due to the circumstances beyond our control.

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