To change the email address linked to your Ramp Network account, start by creating a support ticket. You will need to request the deactivation of your current account. Once this is processed, you can create a new account using your new email address by making a transaction with it.
Deactivation is only possible if your identity has been verified on the existing account. This security measure ensures that only authorized users can request changes.
🔖 Important notices
One-account-per-customer policy
Ramp Network enforces a strict "one-account-per-customer" policy. This means each individual is allowed only one active account to ensure the integrity and security of our services. Maintaining a single account per customer helps prevent fraudulent activities, reduces the risk of duplicate data, and simplifies account management. This policy also helps us provide more personalized support and a streamlined user experience.
Account deactivation and data handling
Upon deactivating your Ramp Network account, your data, including transaction history and KYC information, is securely retained for legal and regulatory purposes for up to six years. After this period, the data is permanently deleted or anonymized to ensure privacy. For details, see our Privacy Policy.
Creating a new account
After deactivating your old account, you will need to create a new account with your new email address. This new account will be independent of the previous one, meaning that you'll start fresh without any history or data from the old account.
By following these steps, you can update the email address associated with your Ramp Network account securely and efficiently. If you encounter any issues or need further assistance, don’t hesitate to contact Ramp Network support for help.