Crypto refunds may take up to 10 business days to appear in your wallet. The term "Business days" refers to any day from Monday to Friday when regular business operations are conducted.
Once the refund is fully processed, you will receive an email confirmation. You can also track the status of your refund using the transaction receipt.
What to do if my crypto refund is taking longer than expected?
If you haven’t received your refund within 10 business days, first, verify that the crypto was indeed deducted from your wallet. If you’re certain that you sent us coins for a transaction that wasn’t processed, please contact our support team with the transaction hash of your missing transfer. This hash will help us trace your transaction and resolve the issue promptly.