While most transactions on Ramp Network settle within minutes, there are specific scenarios where settlement times might extend beyond the norm. These situations can arise due to various factors. Below are the common reasons for transaction delay:

Typical manual bank transfers take 2-3 business days to clear. For some German banks, this time can be as much as 6-8 business days (bear in mind that these are estimates only; the actual time depends on your bank). 

Sometimes, blockchains experience heavy traffic during peak usage hours. Unfortunately, this congestion is beyond our control. Rest assured, though, that your funds are safe. We’re diligently monitoring the situation, and as soon as the network clears up, your transaction will go through.

Transaction can suffer unexpected delay if, for any reason, we have to conduct extra checks. We strive to complete these checks promptly to minimize any inconvenience.

KYC (Know Your Customer) is a standard procedure used to verify the identity of customers to ensure the safety and security of transactions.

If you exceed your KYC limit, we'll need to conduct additional verification. This process depends on the transaction amount, and you'll receive instructions via email. Please keep an eye on your email for further guidance. Your transaction will be processed as soon as you complete the verification process.

Occasionally, delay may occur due to technical issues on our end. Rest assured, our dedicated technical team is committed to resolving any issues as soon as possible! Your funds are secure and will not be lost. If we encounter a technical issue preventing us from processing your transaction, we will promptly issue a refund.

Please keep an eye out for emails or our support account on X (ex-Twitter), as we communicate any system-wide issues there first.