Skip to main content
All CollectionsCustomer Support Help CenterπŸ’Έ Selling crypto
How come my payout is taking longer when selling crypto on Ramp Network?
How come my payout is taking longer when selling crypto on Ramp Network?

Typically, transactions with Ramp Network take a few minutes to settle; here's a short list of reasons for possible delays.

Updated over a week ago

Most transactions on the Ramp Network platform settle within minutes; however, this rule has some exceptions. Below are some typical reasons why transactions might be taking longer to settle:

πŸ’³ Payout method

The timing of your payout depends on the method you choose and can vary from as quickly as 10 seconds to up to 2 business days. The exact timing may also depend on your bank. For a detailed breakdown of payout timings and availability, check out the article on what payment methods Ramp Network supports for selling crypto.

Note: For faster payouts, consider asking your bank to enable Fast Funds or RTP

πŸ•΅οΈ Extra checks required

Your transaction might be flagged for additional review, which can result in a delay. This process typically takes up to 1 business day. We conduct these checks to ensure security, and we strive to complete them as quickly as possible to minimize any inconvenience.

🌐 Network congestion

Blockchains can experience heavy traffic, especially during peak usage periods. This network congestion is beyond our control and can lead to unexpected delays. Rest assured that your funds are secure, and we are monitoring the situation closely. Once the network clears up, your transaction will be processed.

πŸ“„ Exceeded KYC limits

If your transaction exceeds your KYC (Know Your Customer) limits, additional verification may be required. This process varies depending on the transaction amount, and you'll receive specific instructions via email. Please check your email for guidance. Your transaction will proceed once the verification is completed.

🚩 Technical issues

Technical issues on our end can occasionally cause delays. Our dedicated technical team works diligently to resolve any problems as quickly as possible. Your funds are secure, and if a technical issue prevents us from processing your transaction, we will issue a refund promptly.

Please keep an eye out for emails or our support account on X (ex-Twitter), as we communicate any system-wide issues there first.

Did this answer your question?