If a refund is merited, it should typically take 2-3 business days for European banks (excluding Germany), and 5-10 business days for non-European banks.
Here are some typical reasons for a crypto refund:
The transaction was deemed non-compliant, triggering a refund to be issued
The name on the bank card used doesn't match the name on the verification document
The user doesn't wish to supply the requested verification documents
Any possible errors taking more than 24 hours to correct
Some helpful reminders on refund settlement time frames:
Remember to first check the information on your transaction status page to see if a refund has been processed.
Keep in mind that refunds typically take an estimated 2-3 business days in case of manual bank transfer and up to 10 business days in case of card transaction, which mainly depends on the bank, while German banks can take up to 6-8 business days in case of manual bank transfer.
If you find your refund still hasn't arrived within the given time frame, contact your bank first, as they will have further information on the status of your refund.
Lastly, if you still have difficulties, please contact our support team at support@ramp.network, and we'll do our best to help you. It's important to note that the Ramp support team cannot send users a refund confirmation from our bank or any official document on the chat.