If you're waiting for a refund from Ramp Network, this article provides detailed information on how long it usually takes and the factors that can affect the timing. We'll cover typical processing times based on your payment method and geographical location, common reasons for delays, and the steps you should take if your refund doesn't arrive as expected.
Common reasons for a refund:
The transaction does not meet our service requirements (for more information check out our Terms of Service)
The name on the bank account or card differs from the name on the verification document.
You choose not to provide the required KYC verification documents.
The transaction suffers an error that takes more than 24 hours to resolve.
What currency will my refund be in?
Your refund will be issued in the same currency you used to make the payment. For example, if you paid with a PLN card, you’ll receive your refund in PLN directly to your bank account.
Refund time frames:
Payment method | Refund timeframe |
🏦 Manual bank transfers (excluding Germany) | Typically 2-3 business days for
|
🇩🇪 Manual bank transfers (Germany) | Up to 6-8 business days for German |
💳 Card and ApplePay transactions | Usually up to 10 business days (depending on the card issuer) |
Next Steps:
Check your transaction status page to see if a refund has been processed. (How do I check the status of my crypto purchase?)
If your refund hasn't arrived within the estimated time, first contact your bank for more details.
If you still need assistance, please reach out to our support team. Note that we cannot provide a refund confirmation or official documents through chat.