Entering an incorrect reference number or purchase amount complicates our system's ability to match your transaction accurately. This mismatch typically results in a refund if the payment amount doesn't align with the intended transaction.
The refund process varies depending on the currency of your transfer. Below, we explain the specific procedures for EUR (€) and GBP (£) manual bank transfers.
Understanding these processes ensures that if you encounter any issues with your transaction, you can promptly take the necessary steps for resolution.
What happens if I forget or use the wrong reference number in my GBP manual bank transfer?
💷 For GBP (£) transfers, if the reference is incorrect, contact our support team with a payment confirmation so we can locate your transfer and proceed with a refund (you might be able to download this PDF directly from your bank's website or app). It's important to note that we can't accept screenshots as valid payment confirmations.
What happens if I use or forget the wrong reference number in my EUR manual bank transfer?
💶 For EUR (€) manual bank transfers, an incorrect reference or purchase amount means we won't receive the funds. The refund will be processed automatically by your bank. You should receive your funds back within 3-10 business days. If you don't receive the refund within that time, please contact your bank for further assistance.