Why is my purchase unsuccessful even though my bank approves the transactions?
We understand how frustrating this can be, especially when everything looks fine on your end. While your bank may have approved the transaction, there are several reasons why we might not have been able to accept the payment. Here are the most common ones:
Technical issues – A temporary glitch on our side or with our payment processor might have disrupted the process.
Banking partner rejection – Our banking partner may have declined the transfer even after your bank approved it. Unfortunately, we don't receive detailed reasons in such cases and can’t override their decision.
Security reasons – In some cases, we may block a transaction to protect you from potential fraud or unusual activity.
Card network or intermediary failure – Sometimes, the issue occurs somewhere between your bank and our system, such as a disruption on the card network.
Other unknown disruptions – Occasionally, something unexpected happens in the flow that prevents us from completing the transaction.
Since the transaction was ultimately rejected, no funds have been taken from your account. However, your bank may have placed a temporary hold on the amount. This will be released automatically—typically within 3–10 business days, depending on your bank’s processing times.