To buy crypto on Ramp, the card or bank account used must be owned by and under the same name as the user making the purchase. This ensures transaction security and legitimacy.
🪪 What happens if the cardholder's name or bank account owner's name doesn't match Ramp account details?
If the cardholder's name or bank account owner's name doesn't match your Ramp account details, we may initiate a refund for the transaction to the original account without prior notice to uphold security and regulatory standards.
💸 How long do refunds take?
Refunds usually take about 3 to 10 business days to process. If you haven't received the refund within this timeframe, we recommend reaching out to your bank for assistance.
❗ Important Notice
It’s important to note that we can't provide official bank documents for such refunds.
Transactions with mismatched cardholder details may undergo extra security checks, leading to potential delays. We prioritize security to protect your crypto transactions.