The time it takes to receive your cryptocurrency can vary based on several factors. These include the payment method you use and the processing times of the blockchain. Additionally, unexpected delays can sometimes occur.

We send your crypto as soon as we receive your funds. The timing of your payment can vary between minutes and days, depending on the method you choose. For example, credit and debit card transactions are usually processed within minutes, while bank transfers might take longer.

For more detailed estimates, you can check out this article: What payment methods does Ramp Network support for buying crypto?

Additionally, you can check the status of your transaction on the transaction receipt, ensuring you stay updated every step of the way.

Once we receive your funds, sending your crypto depends on the blockchain you're using. While we process your crypto immediately after receiving your payment, blockchain confirmation times can range from a few seconds up to a few hours.

For example, Cosmos may confirm a transaction in seconds, while Bitcoin transactions typically take between 10 and 30 minutes to complete. However, during periods of high usage, even faster blockchains can experience congestion, causing delays.

Delivery times are estimations based on past experiences. There's always a chance that transactions can be delayed due to circumstances beyond our control. Some transactions might face unexpected delays if, for any reason, we have to conduct extra checks or if additional actions are required.

For a detailed list of possible reasons for delays, check out this article: Why haven't I received my funds yet?

Understanding the timing involved in receiving your cryptocurrency after a purchase is crucial for a smooth transaction experience. By considering factors such as payment method variations, blockchain processing times, and potential unexpected delays, you can manage your expectations effectively.

Additionally, once your transaction is completed, you will receive an email confirmation containing all your transaction details, including a link to the transaction receipt. If you haven’t received this email yet, don’t worry - your purchase is likely still being processed, and the email will be sent as soon as the transaction is finalized.

If your transaction fails, you will also receive an email with information about the failed transaction, along with the transaction receipt.

If you’ve already been charged for a transaction that fails, this usually means your bank has placed the amount on hold. In such cases, the bank will typically process a refund automatically within 3-10 business days. If the refund hasn’t been processed within this timeframe, please contact your bank first.

If you’re having trouble accessing your receipt or have any other concerns, don’t hesitate to contact our support team - we’re here to help!