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I wasn't redirected to the confirmation page and couldn't complete my transaction
I wasn't redirected to the confirmation page and couldn't complete my transaction

Troubleshooting steps if you weren't redirected to the confirmation page and need help with your transaction.

Updated over 4 months ago

If you didn’t get redirected to the confirmation page, it’s likely because a pop-up blocker or a disabled pop-up notification interrupts the process. Try turning off any pop-up blockers or extensions, or switch to a different browser and try the transaction again.

If your bank has charged you but the transaction didn’t go through, don’t worry. This usually means the funds are on hold and will be automatically returned within 3-10 business days. Please contact your bank for assistance if you don’t see the funds back in your account within this timeframe.

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