Ramp Network

The Know Your Customer (KYC) process helps Ramp Network verify every user's identity, which helps to protect all user's identities.

What ID verification guidelines does Ramp Network follow?

The Proof of Address (PoA) process helps to verify a user's address using an official document.

What PoA (Proof of Address) verification guidelines does Ramp Network follow?

To meet our regulatory requirements, we may need to collect information about the source of your income and funds. Here's how it works.

What SoF (Source of Funds) verification guidelines does Ramp Network follow?

When it comes to having to be re-verified, there can be several reasons causing this, and some tips to help you along the way.

Why do I need to re-verify my identity?

Typically, the KYC verification process takes 10 minutes, and in some cases, it can take up to the following business day.

How long does KYC verification take?

The KYC limit requirements listed below are used as a benchmark for what's typical; exact limits can vary depending on various factors.

What are the KYC limits and requirements?

Explanation of why Ramp Network asks about your crypto wallet type, including definitions of hosted and self-hosted wallets.

Why am I being asked about the type of crypto wallet I’m using?

This article explains what the Travel Rule is, how it applies to crypto businesses, and how it affects you.

What is the Travel Rule and how does it affect me?

Find out what happens if you see a 'Transaction services no longer available' message

Why was my account locked?

If your POA was rejected, it’s usually due to one of the common issues below.

Why did my Proof of Address verification fail?

You’ll get a refund if you’re unable or unwilling to verify after payment.

What happens if I paid but couldn’t complete address verification? Will I be refunded?

ID verification process and guidelines on purchasing/selling limits.

🪪 Verification and limits

All financial promotions are presented by Ramp Swaps Ltd

Find answers and get help from Intercom Support and Community Experts

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