If you’re experiencing difficulties with your card payments for cryptocurrency purchases, it’s likely due to your bank’s policy on crypto-related transactions.
Bank Policies on Cryptocurrency Transactions
Some banks have recently implemented measures that automatically block transactions linked to cryptocurrency, reflecting their anti-crypto stance. These can be a broad block across any transactions or they can be blocks based on transaction sizes.
Ramp will display the error message, "This is not a supported card for crypto purchases. Please provide an alternative card," when we detect that a user’s card is issued by a bank that blocks crypto transactions.
Banks recognized for blocking crypto transactions
BBVA (Spain) 🇪🇸
Santander Bank & Affiliates (Spain, Portugal) 🇪🇸🇵🇹
Bank of America (United States) 🇺🇸
JPM Chase & Co (United States) 🇺🇸
Axis Bank (India) 🇮🇳
HDFC Bank (India) 🇮🇳
Sparkasse (Germany) 🇩🇪
Nationwide Bank (UK) 🇬🇧
Troubleshooting for blocked crypto Transactions:
Use an alternative card: Try using a different debit or credit card from a bank that does not block crypto transactions.
Try other payment methods: Consider alternative payment methods that your bank supports. Check available payment methods here.
Contact your bank: While it is unlikely that the bank can change its policy right away, you can try to reach out to your bank’s customer service to inquire about their specific policies regarding cryptocurrency transactions. They can provide information and potential solutions for your rejected transaction.
If you’re certain that your bank did not block the payment, for further assistance check Why does it keep saying my card payment failed?