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Why Are My Crypto Purchases Being Rejected?
Why Are My Crypto Purchases Being Rejected?

If you’re having trouble with rejected crypto transactions, here’s what to do and how to understand the issue.

Updated over a week ago

If you’re experiencing difficulties with your card payments for cryptocurrency purchases, it’s likely due to your bank’s policy on crypto-related transactions. Some banks have recently implemented measures that automatically block transactions linked to cryptocurrency, reflecting their anti-crypto stance. These can be a broad block across any transactions or they can be blocks based on transaction sizes.

Ramp will display an error message, "This is not a supported card for crypto purchases. Please provide an alternative card." when we detect that users’ cards are issued by one of the banks below.

Here are some banks recognized for blocking crypto transactions:

  • BBVA (Spain) 🇪🇸

  • Santander Bank & Affiliates (Spain, Portugal) 🇪🇸🇵🇹

  • Bank of America (United States) 🇺🇸

  • JPM Chase & Co (United States) 🇺🇸

  • Axis Bank (India) 🇮🇳

  • HDFC Bank (India) 🇮🇳

  • Sparkasse (Germany) 🇩🇪

  • Nationwide Bank (UK) 🇬🇧

To resolve this issue, consider the following steps:

  1. Use an Alternative Card: Try using a different debit or credit card from a bank that does not block crypto transactions.

  2. Try Other Payment Methods: Consider alternative payment methods that your bank supports. For example: Easy Bank Transfers.

  3. Contact Your Bank: While it is unlikely that the bank can change its policy right away, you can try to reach out to your bank’s customer service to inquire about their specific policies regarding cryptocurrency transactions. They can provide information and potential solutions for your rejected transaction.

If you’re certain that your bank did not block the payment, you can refer to the article - Why does it keep saying my card payment failed? for further assistance.

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